You are here: Home > Help > Help Menu
Help Menu Frequently Asked Questions

  • How do I contact you?
  • How much is posting and packing?
  • Can I use my student discount card when shopping online?
  • Is ordering online safe?
  • How do I shop on the Peacocks website?
  • How long will it take for my order to arrive?
  • What is your returns policy?
  • How do I contact you?
  • Can someone else sign for my delivery?
  • Do you deliver outside of UK?
  • What are the methods of payment?

    Placing an Order

  • Are there any other ways to order?
  • Can I change my order once it is complete?
  • How do I know my order has been completed?
  • How do I shop on the Peacocks website?
  • How do I use the search?

    		• Payment

  • What are the methods of payment?
  • What is my bankcard security code?
  • Is ordering online safe?
  • When will I be charged?
  • Can I use my student discount card when shopping online?

    •  
    Delivery

  • How much is posting and packing?
  • How long will it take for my order to arrive?
  • Do you deliver outside of UK?
  • Can I pick up my order from your warehouse?
  • Will you put the parcel somewhere else if I leave a note?
  • Can someone else sign for my delivery?
  • Can I track my order?

    		• Received Order

  • My order is incorrect.
  • Some items I have ordered are faulty.

    •  
    Returns

  • What is your store returns policy?
  • How do I return items bought online?
  • Can you confirm you have received my return?
  • How long will it take for you to refund me?
  • Can I return my order in person to your Warehouse?
  • Do I have to pay for the return postage?
  • Why have you not refunded the delivery charge?
  • You have refunded me the wrong amount.

    		• My Account

  • How do I update my personal details?

    •  
    General Queries

  • What is the Peacocks e-newsletter?
  • Can I get Peacocks gift Vouchers?
  • How can I find my nearest store?
  • What are Peacocks store opening times?
  • How do I contact you?
  • Terms and Conditions

    		• Clothing Care and Size Guides

  • Clothing Size Guide
  • Footwear Size Guide
  • Washing Instructions
  • Footwear Symbols