Placing an Order
Are there any other ways to order?
Can I change my order once it is complete?
How do I know my order has been completed?
How do I shop on the Peacocks website?
How do I use the search?
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Payment
What are the methods of payment?
What is my bankcard security code?
Is ordering online safe?
When will I be charged?
Can I use my student discount card when shopping online?
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Delivery
How much is posting and packing?
How long will it take for my order to arrive?
Do you deliver outside of UK?
Can I pick up my order from your warehouse?
Will you put the parcel somewhere else if I leave a note?
Can someone else sign for my delivery?
Can I track my order?
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Received Order
My order is incorrect.
Some items I have ordered are faulty.
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Returns
What is your store returns policy?
How do I return items bought online?
Can you confirm you have received my return?
How long will it take for you to refund me?
Can I return my order in person to your Warehouse?
Do I have to pay for the return postage?
Why have you not refunded the delivery charge?
You have refunded me the wrong amount.
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My Account
How do I update my personal details?
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General Queries
What is the Peacocks e-newsletter?
Can I get Peacocks gift Vouchers?
How can I find my nearest store?
What are Peacocks store opening times?
How do I contact you?
Terms and Conditions
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Clothing Care and Size Guides
Clothing Size Guide
Footwear Size Guide
Washing Instructions
Footwear Symbols
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