You are here: Home > Help > Placing an Order
Placing an Order

  • Are there any other ways to order?
  • Can I change my order once it is complete?
  • How do I know my order has been completed?
  • How do I shop on the Peacocks website?
  • How do I use the search?


    Are there any other ways to order?

    All our online items are also available in most Peacocks stores.
    Peacocks do not have an instore customer order or transfer facility; if you are unable to find what you are looking for in your local store please ask one of our colleagues for assistance. Our colleagues will be more than happy to check availability in the stockroom or in any of your other of your local stores for you. However, if your required choice of product is available in another one of our stores you will have to visit that store for collection. Our customer service team will also be happy to assist you in locating your required choice of product but you must provide a reference number for us to be able to do so.
    | top |


    Can I change my order once it is complete?

    If you have any queries regarding an order you have placed please contact our customer service team on 0871 231 3530 or e-mail onlineenquiries@peacocks.co.uk.
    | top |


    How do I know my order has been completed?

    You will be given a unique order number on the final screen and an e-mail will be sent to confirm your order.
    | top |


    How do I shop on the Peacocks website?

  • When browsing the product catalogue, click on your chosen product summary for more details and select the size you require.
  • If the item is in stock, you will be able to click on 'Add to Basket' and a message will appear to confirm you have placed the product in your basket. If your size is not available this will be indicated by an X.
  • You can view your basket at any time by clicking on the 'View Basket' button.
  • When you wish to make your purchase, click on 'View Basket'.
  • You will then be asked to login or register.
  • Complete your details and choose an appropriate delivery method from the options available.
  • An order summary is then displayed. Please check all details thoroughly before you proceed. There are 'Change?' links available, if you wish to make any amendments.
  • Enter your payment details and submit your order. This may take a few moments.
  • You will then view an order confirmation page with a personal order number that should be noted for any future correspondence. You will also receive an e-mail confirming receipt of your order.

    • | top |


    How do I use the search?

    Using the search bar at the top of the page simply type keywords for what you looking for, or if you have it to hand, the item number and press 'Search'. A list of all related items will then be displayed.
    | top |