Please view our click & collect flowchart, which details the click & collect process.
If you place an order using our click & collect option, payment must be made by a debit/credit card. Unfortunately, you are unable to pay for a click & collect order using paypal. Minimum spend for click & collect orders is £24.99.
Click & Collect Returns
Click & Collect orders can only be returned to a Peacocks store for a refund or exchange.
If you are not satisfied with the item(s) you have ordered, we will give you a full refund or exchange provided that you return the item(s) to us within 28 days of receipt and in a re-saleable condition - i.e. in their original packaging, unworn, unwashed and complete with their original labels with your dispatch note and the payment card you made your purchase with.
We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.
If we have made a mistake on an item sent to you, or it is faulty/damaged we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above. If you receive an incorrect, faulty/damaged item, please contact our Customer Service Team on telephone number 029 20 270944 or by e-mail at email@example.com who will be happy to help.
Non-returnable items - in the interests of hygiene, you are unable to return pierced products, hair extensions, breast enhancers and swimwear may only be returned if the hygiene strip has not been removed.
These conditions do not affect your statutory rights.
For your Right to Cancel, please see the Contract and Contract Cancellation section of our terms and conditions.