Returns & Exchange

Returns Policy


Online Returns Policy

If you are not satisfied with the item(s) you have ordered, we will give you a full refund provided that you return the item(s) to us within 28 days of receipt and in a re-saleable condition (in their original packaging, unworn, unwashed and complete with their original labels). We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. If we have made a mistake on an item sent to you, or it is faulty or damaged, we will refund the delivery charge that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above. If you receive an incorrect, faulty or damaged item, please contact our Customer Service Team on telephone number 029 20 270944 or by e-mail at online-customer-services@peacocks.co.uk who will be happy to help. For your Right to Cancel, please see the Contract and Contract Cancellation section of our terms and conditions.


Non-Returnable Items

In the interests of hygiene, you are unable to return pierced products, hair extensions or breast enhancers. Swimwear may only be returned if the hygiene strip has not been removed. These conditions do not affect your statutory rights.


Returns by Post

All return postage costs are the responsibility of the customer. We also recommend that you use a postal service that insures you for the value of the goods that you are returning. You must complete the Returns Note attached to the Dispatch Note indicating the items you are returning and the reason for the return. Always keep details of items you are returning, together with the remaining part of the Dispatch Note and any proof of return documents until you have received your refund, in case of the unlikely event of returned goods being lost in transit. We will only refund the price of the item back onto the payment card used to place the order once it is received by us. Please allow up to fourteen working days for items to reach us and for the refund to show on your payment card. We are unable to offer an exchange service via the post, but if you would like an alternative item or size, please return the unwanted item(s) for a refund (as per our policy above) and place a new order for the item(s) which you would like.


Returns to a Peacocks Store

Returns can be made to any Peacocks store. As long as it is within our returns policy guidelines, simply take the dispatch/refund note and the product you wish to return to your nearest Peacocks store and advise our sales colleagues you purchased it online. Our colleagues will be happy to either offer an exchange or process a refund back onto your original payment method. Exchanges for goods at the same or greater value (on payment of difference) can be made. If you made your purchase using PayPal or Amazon, our store colleagues will only be able to offer you an exchange. For items purchased using PayPal or Amazon, please see returns and exchange information below.


PayPal & Amazon - Returns & Refunds

Items purchased using PayPal or Amazon may be exchanged in store. However to receive a full refund, please follow the details contained within the "Returns by Post" section above.
Please note: All return postage costs are the responsibility of the customer.


International Returns

Items may be returned to us within 28 days from the date of despatch for a refund. All return postage costs are the responsibility of the customer. Address your package to:

Peacocks Online Returns
Peacocks Distribution Centre
Heol Crochendy
Parc Nantgarw
CF15 7QT


Returns policy for items purchased in a Peacocks store

Items purchased in a Peacocks store can only be returned to a Peacocks store. If you are not satisfied with your purchase and you return it in its original condition within 28 days with your receipt we will be happy to offer you an exchange or refund. If you do not have your receipt we will be happy to offer you an exchange to the value of the current selling price. Certain conditions and exceptions may apply to some purchases (please ask in-store for details).
Please note that sale items must be returned within 14 days with a valid receipt.
This returns policy does not affect your statutory rights.


Lost the Original Returns Paperwork?

If you no longer have the returns label please address the package to:

Peacocks Online Returns
Peacocks Distribution Centre
Heol Crochendy
Parc Nantgarw
CF15 7QT

Please make sure that you include the following information:

  • Order number
  • Name and address, including postcode
  • Contact telephone number
  • Email address
  • Reason for return:
    • Too small
    • Too big
    • Wrong colour
    • Damaged on receipt
    • Wrong item received
    • Not suitable
    • Faulty
    • Other

Write the order number on the top left-hand side of the packaging to help us to identify your parcel at our warehouse.

You will need to pay for the postage yourself.

Can I Return an Unwanted Gift?

All orders can be returned by following the standard return policy and the return instructions on the dispatch paperwork. However, please note that our returns process is automated and the original purchaser will receive all of the standard notification emails for any return or refund requested.

If you request a refund, it will be made to the original payment card. We are unable to offer credit notes or an exchange.

Unwanted gifts can be returned to your nearest store with the Dispatch Confirmation for an exchange only.