Delivery Information

Delivery Information

UK Delivery Information

Delivery Service How long will it take? Price
Standard Yodel Standard
Items delivered in 3-5 Days. Mon to Sat, excl. Sundays & public holidays.** ^
Standard Yodel Standard (on orders of £50 or more)
Items delivered in 3-5 Days. Mon to Sat, excl. Sundays & public holidays.** ^
Express Yodel Express
Orders placed by 3.00pm Mon-Fri, will be delivered next working day, excl. Sundays & public holidays. * **
Express Yodel Pre Noon Express
Orders placed by 3.00pm Mon-Fri, will be delivered pre noon the next working day, excl. Saturdays, Sundays & public holidays. * **

* Scottish Highlands and Islands will take 2-3 working days on this service
** A small number of areas - Northern Ireland, Isle of Man, Isles of Scilly - may take up to 7 working days
^During times of promotion, shipping charges may vary.

If you would like to have your order sent to separate addresses, you can do so once you are in the Delivery section. Select the "Advanced Delivery" page, where you can apply separate addresses to each item you purchase.

Each delivery address will be charged a separate delivery fee. currently delivers to the United Kingdom & selected international destinations. Please see the international delivery information below for further details. We can also deliver to a BFPO address.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will also be refunded for any items that are not sent to you.

Our Standard deliveries are made by Yodel. You can track your delivery via This is a 3-5 working day service, which includes Saturday.

Our Express deliveries are made by Yodel. You can track your delivery via This is a next working day service, which includes Saturday.

Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by Yodel that day. Orders with dispatch confirmation emails sent after these times will be collected by Yodel the next working day.

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.

All deliveries will be made according to the carriers' standard procedures. Our standard or express delivery options do not require a signature. Parcels that will not fit through your letter box may be taken back to the postal depot for collection.

Click & Collect

Orders that are under £25 will be charged a £2.99 delivery fee. An order placed using our click & collect service will generally take 5 - 7 working days to arrive in your chosen store. Once you have placed your order, you will receive a confirmation e-mail, which states the name of the store you have chosen.

As soon as your order is dispatched from our warehouse, you will receive an other e-mail to let you know that it's on it's way and as soon as your order arrives at your chosen store, you will receive a further e-mail to let you know that it is ready for collection. When you visit the store to collect your order, please make sure that you take your payment card and a note of your order number.

Please note: You will need to collect your order within 28 days from the date you receive your collection e-mail. If you do not collect your order within this time, we will expire your order and process a refund back onto your payment card.

International Delivery Information

Peacocks Online are now able to offer delivery to select international destinations.

Countries available are – Australia, Austria, Belgium, Canada, , Denmark, Finland, France, Germany, , Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA,.

Further countries will be added soon. Please Contact Us if your country is not on the list.

Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C’s describing our services throughout the site and wherever you need to reference them.

Destination How long will it take? Price
Austria / Belgium /
Denmark / Finland / France
Germany / / Ireland
Italy / Luxembourg /
Netherlands / Norway
Poland / Portugal / Spain
Sweden / Switzerland
Items delivered in 5-7 Days* £9.99
USA / Canada
Items delivered in 10-14 Days* £9.99
Australia / New Zealand Items delivered in 14-21 Days* £14.99

* International shipping services are dependent upon home country postal services. The estimated delivery time quoted should serve as guidance only. We cannot guarantee delivery dates or give any indication of when date of delivery will occur. Please Note: We do not offer a tracked service for International deliveries.

If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.

In some countries you may need to sign for an international delivery. Please check with your local postal services if you are unsure.

Customs Duty, Excise & Other Local Taxes

In some countries, mainly outside the European Union, the receiver of the package may be liable for taxes, fees or other charges that are imposed by local laws or legislation in your country. The recipient of the order is responsible for all customs formalities relating to their import and where required to do so will need to pay any additional charges, including import duty, customs charges, taxes, levies and any other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.  

If you are ordering goods for delivery to someone else please make sure they are aware of the possibility of these additional payments and that they will be responsible for payment. Since we have no control over these charges we are unable to predict what they may be and consequently we are unable to provide any assistance with these processes.

Edinburgh Woollen Mill has no control over these import regulations or additional charges and we suggest you contact the local authorities or postal service in the destination country for further advice.

Prices, Taxes and Payment

The website will charge and take payment in £ Pound Sterling. All prices shown on the site are inclusive of local UK (Value Added Tax) VAT at 20% and if you are in an EU country currently, this will be the price you pay. Orders for Non EU destinations will not be charged VAT and will have this deducted at checkout. Copy invoices are available from within your online account control panel. Simply login to your account for details.

Payment methods available include AMEX, Mastercard, VISA & PayPal.

Tracking Your Order

You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting ‘Order History’. Alternatively, you can click the "Parcel Tracking" link in your dispatch email or go to to track your order.

If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer service team via email at or contact our customer service team direct on telephone number 029 2027 0944 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)).