Order Tracking
You can review the status of your order at any time on the My Account page: peacocks.co.uk/login.
You can also track your parcel directly with our delivery partner. Go to evri.com/track-a-parcel and enter your tracking number.
If you need more help or assistance, go to evri.com/contact-us where you can select to contact Evri via web chat or telephone.
Please ensure that you have your Evri tracking number to hand.
Evri Chat - Available 24/7
Start a chat to get real-time information about your parcel, make immediate changes to your delivery, or get help with a problem.
Evri chat service is the quickest way to contact them. Their digital assistant can provide you with support, or create an enquiry for an Evri customer service advisor to look into.
They will send you an email or call you once they’ve investigated.
Evri Telephone - Call 0330 808 5456
Call Evri if you need a customer service advisor to investigate a problem with your parcel’s delivery, collection, payment or label.
Their voice assistant can provide you with support, connect you to an Evri customer service advisor for help, or record a message from you. They may need time to look into your enquiry, so they’ll call you back once they’ve investigated.