Delivery Information

UK Delivery
Delivery Service How long will it take? Price
Standard Yodel Standard
Items delivered in 3-5 Days. Mon to Sat, excl. Sundays & public holidays.** ^
£3.99
Standard Yodel Standard (on orders of £50 or more)
Items delivered in 3-5 Days. Mon to Sat, excl. Sundays & public holidays.** ^
FREE
Express Yodel Express
Orders placed by 3.00pm Mon-Fri, will be delivered next working day, excl. Sundays & public holidays. * **
£4.99
Express Yodel Pre Noon Express
Orders placed by 3.00pm Mon-Fri, will be delivered pre noon the next working day, excl. Saturdays, Sundays & public holidays. * **
£5.99
** Scottish Highlands and Islands will take 2-3 working days on this service
*** A small number of areas - Northern Ireland, Isle of Man, Isles of Scilly - may take up to 7 working days
^During times of promotion, shipping charges may vary.

If you would like to have your order sent to separate addresses, you can do so once you are in the Delivery section. Select the "Advanced Delivery" page, where you can apply separate addresses to each item you purchase.

Each delivery address will be charged a separate delivery fee.

Peacocks.co.uk currently delivers to the United Kingdom & selected international destinations. Please see the international delivery information below for further details. We can also deliver to a BFPO address.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will also be refunded for any items that are not sent to you.

Our Standard deliveries are made by Yodel. You can track your delivery via Myyodel.co.uk. This is a 3-5 working day service, which includes Saturday.

Our Express deliveries are made by Yodel. You can track your delivery via Myyodel.co.uk. This is a next working day service, which includes Saturday.

Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the dispatch confirmation email is sent to you before 4.00pm, Monday to Friday, your order will be collected by Yodel that day. Orders with dispatch confirmation emails sent after these times will be collected by Yodel the next working day.

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Isles of Scilly.

All deliveries will be made according to the carriers' standard procedures. Our standard or express delivery options do not require a signature. Parcels that will not fit through your letter box may be taken back to the postal depot for collection.

Click & Collect

Click & Collect

When you order you now have a choice of having your order delivered to you at home or work, or you can use our Click & Collect service to a local store of your choice. Click & Collect orders with a value of £15.00 or above are eligible for free delivery. Click & Collect orders under £15.00 will be subject to a £2.99 delivery charge. Only available in participating stores. Available in the UK only.

If you have any queries about your order, please customer services for more information.

Please bring the your order reference number with you to the store to collect your order.

If you are unable to collect your order for any reason, please phone the store and let them know.

CollectPlus

£3.99 Next day* delivery to 7000+ stores when ordered before 4pm. An order placed using our CollectPlus service generally takes 1 working day (*but can take up to 2 days) to arrive in your chosen store. Once you have placed your order, you will receive a confirmation e-mail, which states the name of the store you have chosen.

If an order is placed after 4:00 pm on a Friday the order will be dispatched the following monday (excluding bank holidays). Scottish Highlands and Islands, Northern Ireland, Isle of Wight, Isle of Man, Isle of Scilly may take 2-3 working days on this service.

As soon as your order is dispatched from our warehouse, you will receive another e-mail to let you know that it's on its way and as soon as your order arrives at your chosen store, you will receive a further e-mail and a text message notification from CollectPlus to let you know that it is ready for collection. When you visit the store to collect your order, please make sure that you take proof of ID and a note of your order number/collection ID.

Please note: You will need to collect your order within 10 days from the date you receive your collection e-mail. If you do not collect your order within this time, we will expire your order will be returned to us by CollectPlus.

International Delivery

Peacocks Online are now able to offer delivery to select international destinations.

Countries available are – Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, USA.

Further countries will be added soon. Please Contact Us if your country is not on the list.

Orders placed on our website for shipment to countries other than the UK are subject to different terms and conditions and where relevant these are incorporated into the T&C’s describing our services throughout the site and wherever you need to reference them.

Pricing
Customs Duty, Excise & Other Local Taxes
Prices, Taxes and Payment
Order Tracking

You can review the status of your order at any time by logging in to the ‘My Account’ section of our website and selecting ‘Order History’. Alternatively, you can click the "Parcel Tracking" link in your dispatch email or go to Myyodel.co.uk to track your order.

If you would like any help in finding out the status of your order or tracking its delivery progress, please contact our customer service team via email at online-customer-services@peacocks.co.uk or contact our customer service team direct on telephone number 029 20 101560 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)).