Contact us
If you have a query regarding the use of the website, please read our Frequently Asked Questions.
You can contact a member of our friendly customer care team in one of the following ways:
By Web Chat
Christmas Web Chat Hours
Christmas Eve: 8:00am – 8:00pm
Christmas Day: Closed
Boxing Day: 8:00am – 6:00pm
27th – 30th December: 8:00am – 8:00pm
New Year’s Eve: 8:00am – 5:00pm
New Year’s Day: Closed
2nd January: Resume Normal Operating Hours.
Our customer care advisors are available online Mon-Sun from 8:00am to 8:00pm BST.
By Email
For any customer service enquiries you can contact our customer care team by emailing - customercare@peacocks.co.uk
By Phone
For any customer service enquiries you can contact our customer care team by phone on 0330 124 2185*
Christmas Customer Service Opening Hours
Christmas Eve: 8:00am – 8:00pm
Christmas Day: Closed
Boxing Day: 8:00am – 6:00pm
27th – 30th December: 8:00am – 8:00pm
New Year’s Eve: 8:00am – 5:00pm
New Year’s Day: Closed
2nd January: Resume Normal Operating Hours.
Standard Customer Service Opening Hours**
Mon-Sun 8:00am to 8:00pm BST
*Cost will be no more than a local call from a landline, and calls made from a mobile phone will be included in your inclusive minutes or discount scheme.
Telephone Ordering
If you would like to place an order by telephone, please call our order line on 0330 124 2184*
Telephone Order Line Opening Hours
Mon-Sun 8:00am to 8:00pm BST
*Cost will be no more than a local call from a landline, and calls made from a mobile phone will be included in your inclusive minutes or discount scheme.