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Frequently Asked Questions
Gift Cards
The balance on the gift card may be checked in store or by contacting customercare@peacocks.co.uk
You can buy your gift card here: giftcards
Gift cards can be redeemed in any Peacocks store or on the Peacocks website.
To redeem in store simply present the gift card at the till when you pay for your items.
To redeem online enter the 19 digit code (printed on the back of your gift card) at the Shopping Bag stage of checkout. Once added to your order the gift card balance will be deducted from the order total, any outstanding value to pay can be paid using your preferred method of payment.
If the value of the purchase is less than the value on your gift card you are free to use the remaining balance at any time while the gift card is still active.
If the value of your purchase is more than the remaining balance on your gift card you can use what balance is on your gift card and pay the remainder with a payment method of your choice.
You can return items to any Peacocks store (except for concession stores) or Peacocks online. The amount you paid will be refunded back onto the original gift card if possible, or onto a refund gift card. A refund gift card can be used in the same way as any regular gift card.
Please note that if you only part paid with a gift card the remaining refund will need to be refunded onto your original card. If you part paid with PayPal you will need to ensure your return complies with our PayPal returns policy.
Please treat Gift Cards like cash. We cannot replace or reimburse the balance if the Card is lost, stolen or damaged.
You can use as many different Gift Cards during a single transaction as required but the same Gift Card cannot be used twice within the same transaction.
Please contact customercare@peacocks.co.uk, we'll be happy to assist with your query.
1. Once activated this Gift Card is redeemable as full or part payment against any purchases at Peacocks stores throughout the UK only and https://www.peacocks.co.uk
2. The balance on this Gift Card may be checked in store or by contacting customercare@peacocks.co.uk
3. Please retain this Gift Card as the balance can be topped up. The minimum amount the Gift Card can be topped up by is £10, the maximum amount is £250.
4. If this Gift Card is not used within 24 months of the date of last transaction, the Gift Card will expire and cease to have any value.
5. The Gift Card cannot be exchanged for cash.
6. Protect this Gift Card and treat it as cash. No liability is accepted for lost, stolen or damaged cards or any available balance on such cards.
7. We reserve the right to amend the terms and conditions or discontinue the Gift Card at any time. This does not affect your statutory rights.
8. For full terms and conditions see online or ask in store.
9. Not for resale.