Peacocks has over 340 stores nationwide. To find your local Peacocks Store click our Store Finder.

We have taken every possible measure to make our website safe and secure for your peace of mind. We use the very latest SSL encryption technology and take the security of your personal data very seriously.

To check that you are in a secure area of our website, you will see a locked padlock in the bottom right of your browser. If the padlock is unlocked, you are not in a secure area and any of your personal details entered here will not be entirely safe.

Peacocks confirms that any personal information you supply to us will only be used in accordance with the registration that we have with the Information Commissioners Office. It will only be used for:

• Processing your orders
• For statistical or survey purposes to improve this website and its service to you
• To serve website content and advertisements to you
• To administer this website
• If you consent, to notify you of products or special offers that may be of interest to you.

For further information regarding this question, please read our Privacy Policy.

Before you order online, you will need to set up an account to make it faster for you at the checkout. If you have changed your name or address, you can automatically update your personal details by logging into your account and clicking on 'Account Information'.

Peacocks has developed a useful guide to assist you with sizing details. To view, click our Size Guide.

Wash and care instructions can be found on our dedicated page, inside the garment or associated packaging of any product sold by Peacocks (where applicable).

Unfortunately, not all of our product range is available online. We are continually updating our online catalogue to include as much of our High Street product as possible.

For more information on our complaints policy, please visit our dedicated complaints page.

The ordering process should be easy to follow as you move through the site. If you do have issues with ordering, or if anything is unclear, please email us at customercare@peacocks.co.uk

You will have the opportunity to enter payment details and review your order prior to confirming. The page includes a cost breakdown of the order and also indicates that you are in a secure section of the website. If you click back to the homepage from the secure location, you may receive a warning indicating that you are moving to and from a secure location.

Once the ‘Submit Order’ button is selected, providing that the order has successfully been completed (i.e. the customer has not been informed of any product being out of stock and his/her details are correct), you will be re-directed to the Order Confirmation page and will receive an order confirmation email that contains essential information relating to your order.

When your order is ready to be dispatched, you will receive an email indicating that the order will be with you in the near future.

For more information on how to get in touch with our devivery courier, as well as how to track the status of you order, please visit our Order Tracking page.

If you believe you have placed an order but are unsure if it has gone through, log into your Account and check your orders. If your order does not appear on the list, you will need to place it again. If you are still unsure or you have used our guest checkout, please contact us at customercare@peacocks.co.uk.

Your Right To Cancel

You have a right to cancel your order and if you choose to do so you will receive full refund. However you should note that in order for us to deliver orders to customers quickly and efficiently orders are processed and dispatched almost immediately upon order acknowledgement. This means in practice that we will be unable to impact delivery and you will receive the goods you ordered.

Therefore where goods have already been dispatched before cancellation, please return them to us in their original condition and packaging. Returns to Peacocks should be returned to Peacocks Distribution Centre, Heol Crochendy, Parc Nantgarw. CF15 7QT. Details and instructions are found on the reverse of the delivery note you receive in your order. Returned or cancelled goods need to be returned to us within 28 days of dispatch. Your account will be automatically credited the value of your order once we have received the items.

Amending an Order

For similar reasons of immediate processing and dispatch we are unable to amend orders once they are placed via our website. You must therefore check your order contains all the products you want prior to payment and confirmation as we will be unable to change the details thereafter. Similarly, you must also check your billing and delivery addresses since we will be unable to amend these after your order has been acknowledged. If you decide you don’t require an item after delivery you can always return it to us using the returns labelfor a full refund of your purchase price. We will only credit your account once we receive goods back to our processing centre.

We accept most major cards including Visa, MasterCard & Visa Debit. Customers can also use PayPal, GooglePay, Applepay, Clearpay, Klarna and various gift cards including Peacocks Gift cards/evouchers to pay for orders. This is available as an option during checkout.

We are unable to accept payment via cheque or any method other than those listed above.

We are now able to offer online gift vouchers which can be sent to anyone with an email address or the code given in person and redeemed online. For more information take a look at our Online Gift Voucher page. We also accept gift vouchers bought in store.

We will take payment from you when your order is placed.

Once you have ordered online, you will be able to track its status. Log onto your account, select 'My Orders' where you can then view the details of pending or completed orders. You will receive a confirmation email when you submit your order and also a dispatch email when your items are on the way. You can also track your order at Evri.com

For more information on our returns policy, please visit our dedicated returns page.

UK Delivery

Peacocks online uses Evri to deliver our orders. For deliveries to the Channel Islands, providing a relevant postcode prefix is provided, tax will be removed.

The standard charge is £3.99 per order, however, if your order is over £40, this delivery option is FREE; this is a 3-5 working days delivery service. Alternatively, you could select Express Delivery (arrives within 48 hours) and the charge for this service is £4.99.

For more information, please read our Delivery and Returns procedures.

A signature is not required.

If no one is available at the address to receive your parcel, Evri will leave your parcel in a safe place, with a neighbour or leave a card for you to arrange a re-delivery when it is convenient to you. You can check the status of your parcel at evri.com/track-a-parcel. Alternatively, you can contact our us by e-mail at customercare@peacocks.co.uk; for more details, please visit our order tracking page.

The balance on the gift card may be checked in store or by contacting customercare@peacocks.co.uk

You can buy your gift card here.

Gift cards can be redeemed in any Peacocks store or on the Peacocks website.

To redeem in store simply present the gift card at the till when you pay for your items.

To redeem online enter the 19 digit code (printed on the back of your gift card) at the Shopping Bag stage of checkout. Once added to your order the gift card balance will be deducted from the order total, any outstanding value to pay can be paid using your preferred method of payment.

If the value of the purchase is less than the value on your gift card you are free to use the remaining balance at any time while the gift card is still active.

If the value of your purchase is more than the remaining balance on your gift card you can use what balance is on your gift card and pay the remainder with a payment method of your choice.

You can return items to any Peacocks store (except for concession stores) or Peacocks online. The amount you paid will be refunded back onto the original gift card if possible, or onto a refund gift card. A refund gift card can be used in the same way as any regular gift card.

Please note that if you only part paid with a gift card the remaining refund will need to be refunded onto your original card. If you part paid with PayPal you will need to ensure your return complies with our PayPal returns policy.

Please treat Gift Cards like cash. We cannot replace or reimburse the balance if the Card is lost, stolen or damaged.

You can use as many different Gift Cards during a single transaction as required but the same Gift Card cannot be used twice within the same transaction.

Please contact customercare@peacocks.co.uk, we'll be happy to assist with your query.

1. Once activated this Gift Card is redeemable as full or part payment against any purchases at Peacocks stores throughout the UK only and https://www.peacocks.co.uk

2. The balance on this Gift Card may be checked in store or by contacting customercare@peacocks.co.uk

3. Please retain this Gift Card as the balance can be topped up. The minimum amount the Gift Card can be topped up by is £10, the maximum amount is £250.

4. If this Gift Card is not used within 24 months of the date of last transaction, the Gift Card will expire and cease to have any value.

5. The Gift Card cannot be exchanged for cash.

6. Protect this Gift Card and treat it as cash. No liability is accepted for lost, stolen or damaged cards or any available balance on such cards.

7. We reserve the right to amend the terms and conditions or discontinue the Gift Card at any time. This does not affect your statutory rights.

8. For full terms and conditions see online or ask in store.

9. Not for resale.

By registering your email address with us. You can do this by entering your email address in the box at the foot of this page. We will keep you informed about company events and sales promotions. If you wish to stop receiving emails from us simply click the Unsubscribe link, which can be found at the foot of all of our emails. If you encounter any problems, please contact customercare@peacocks.co.uk.

You can find out about our latest vacancies and how to apply for them in our Careers section.

If you wish to get in touch with our customer service team, please visit our Contact Us page, which inludes all of our available contact options, as well as our service opening hours.