The ordering process should be easy to follow as you move through the site. If you do have issues with ordering, or if anything is unclear, please email us at customercare@peacocks.co.uk

You will have the opportunity to enter payment details and review your order prior to confirming. The page includes a cost breakdown of the order and also indicates that you are in a secure section of the website. If you click back to the homepage from the secure location, you may receive a warning indicating that you are moving to and from a secure location.

Once the ‘Submit Order’ button is selected, providing that the order has successfully been completed (i.e. the customer has not been informed of any product being out of stock and his/her details are correct), you will be re-directed to the Order Confirmation page and will receive an order confirmation email that contains essential information relating to your order.

When your order is ready to be dispatched, you will receive an email indicating that the order will be with you in the near future.

If you believe you have placed an order but are unsure if it has gone through, log into your Account and check your orders. If your order does not appear on the list, you will need to place it again. If you are still unsure or you have used our guest checkout, please contact us at customercare@peacocks.co.uk.

Your Right To Cancel

You have a right to cancel your order and if you choose to do so you will receive full refund. However you should note that in order for us to deliver orders to customers quickly and efficiently orders are processed and dispatched almost immediately upon order acknowledgement. This means in practice that we will be unable to impact delivery and you will receive the goods you ordered.

Therefore where goods have already been dispatched before cancellation, please return them to us in their original condition and packaging. Returns to Peacocks should be returned to Peacocks Distribution Centre, Heol Crochendy, Parc Nantgarw. CF15 7QT. Details and instructions are found on the reverse of the delivery note you receive in your order. Returned or cancelled goods need to be returned to us within 28 days of dispatch. Your account will be automatically credited the value of your order once we have received the items.

Amending an Order

For similar reasons of immediate processing and dispatch we are unable to amend orders once they are placed via our website. You must therefore check your order contains all the products you want prior to payment and confirmation as we will be unable to change the details thereafter. Similarly, you must also check your billing and delivery addresses since we will be unable to amend these after your order has been acknowledged. If you decide you don’t require an item after delivery you can always return it to us using the returns labelfor a full refund of your purchase price. We will only credit your account once we receive goods back to our processing centre.

We accept most major cards including Visa, MasterCard & Visa Debit. Customers can also use PayPal, GooglePay or Applepay and various gift cards including Peacocks Gift cards/evouchers to pay for orders. This is available as an option during checkout.

We are unable to accept payment via cheque or any method other than those listed above.

We are now able to offer online gift vouchers which can be sent to anyone with an email address or the code given in person and redeemed online. For more information take a look at our Online Gift Voucher page. We also accept gift vouchers bought in store.

We will take payment from you when your order is placed.

Once you have ordered online, you will be able to track its status. Log onto your account, select 'My Orders' where you can then view the details of pending or completed orders. You will receive a confirmation email when you submit your order and also a dispatch email when your items are on the way. You can also track your order at Myhermes.co.uk