Frequently Asked Questions

General
Where can I find the location and contact details of my nearest Peacocks Store?
What do you do with my personal details and are they secure?
How can I change my personal details?
Where can I find out more about the sizing of the products you sell online?
Where can I find out about the washing and care instructions for the products you sell online?
Are all of the products from Peacocks available to buy online?
Orders
What will happen when I place my order?
What if there is a problem placing my order online or I am not sure it has gone through?
Can I cancel or amend an order once I’ve placed it?
What types of payment can I use online?
Can I shop online using a gift card?
When will you take payment for my order?
Can I track the status of my order?
Returns
What is the returns policy for products bought online?
Delivery
What are your delivery options and what charges do you apply?
Will I have to sign for the delivery when it arrives?
What happens if no one is in when my parcel arrives?
Gift Cards
How can I check my gift card balance?
How do I buy a gift card?
How do I use my gift card?
My order value is different to my gift card value – is this a problem?
Can I return an item purchased using a Gift Card?
What happens if my gift card is lost, stolen?
How many Gift Cards can I use during one transaction?
I have another query about a gift card, who should I contact?
Gift Card Terms & Conditions
Everything Else
How can I find out about events, sales and special occasions?
How can I apply for a job at Peacocks?
How can I contact Customer Services at Peacocks?