Frequently Asked Questions

General
Where can I find the location and contact details of my nearest Peacocks Store?
What do you do with my personal details and are they secure?
How can I change my personal details?
Where can I find out more about the sizing of the products you sell online?
Where can I find out about the washing and care instructions for the products you sell online?
Are all of the products from Peacocks available to buy online?
Orders
What will happen when I place my order?
What if there is a problem placing my order online or I am not sure it has gone through?
Can I cancel or amend an order once I’ve placed it?
What types of payment can I use online?
Can I shop online using a gift card?
When will you take payment for my order?
Can I track the status of my order?
Returns
What is the returns policy for products bought online?
Will you send me confirmation when you receive my parcel?
How long will my refund take to process?
Can I obtain a refund on sale items?
Delivery
What are your delivery options and what charges do you apply?
Will I have to sign for the delivery when it arrives?
What happens if no one is in when my parcel arrives?
How do I select to have my order delivered to a CollectPlus Point?
Why is CollectPlus not available for my current order?
How many CollectPlus Points are there?
Where is my nearest CollectPlus Point?
When are CollectPlus Points open?
How long will it take for my order to arrive at my chosen CollectPlus Point?
What do I need to take when I collect my parcel?
When making a collection, what ID is accepted?
What should I do if I lose my collection code from CollectPlus?
What should I do if I don’t receive my collection code from CollectPlus?
Can someone else collect my order on my behalf?
What if my order includes back-order items?
How long will I have to collect my parcel?
What should I do if my parcel isn't available when I arrive at the CollectPlus Point?
Once my order has been despatched, can I track it?
What should I do if I don’t want my order anymore?
What if I want to return an item I have collected from a CollectPlus Point?
Gift Cards
How can I check my gift card balance?
How do I buy a gift card?
How do I use my gift card?
My order value is different to my gift card value – is this a problem?
Can I return an item purchased using a Gift Card?
What happens if my gift card is lost, stolen?
How many Gift Cards can I use during one transaction?
I have another query about a gift card, who should I contact?
Gift Card Terms & Conditions
Everything Else
How can I find out about events, sales and special occasions?
How can I apply for a job at Peacocks?
How can I contact Customer Services at Peacocks?