Jane Norman is no longer available online. You can continue to shop Jane Norman in over 50 Peacocks stores. A full list of stores can be found below.
What is your returns policy for products bought online
You have until 31st August to return any online orders. To qualify for a full refund orders must be in their original packaging, unworn, unwashed and complete with their original labels.
We reserve the right to refuse a refund for items returned that are not in a re-saleable condition. Unfortunately, we are unable to offer an exchange for any items being returned to our warehouse.
You do not need to inform us before you send us a return.
If we have made a mistake on an item sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above. If you do receive an incorrect , faulty or damaged item, please contact the Customer Service Team on telephone number 029 2010 1487 or by e-mail at firstname.lastname@example.org who will be happy to help.
We will only refund the price of the item to the purchaser once it is received by us. Please allow up to 14 working days for the refund to show in the purchaser’s account.
Returns by post - You will find instructions enclosed with your order. You must complete the Returns Note attached to the Dispatch Note indicating the quantity you are returning and the reason for the return.
Keep details of goods returned, together with the remaining part of the Dispatch Note and Proof of Return Document, until you have received your refund, in case of the unlikely event of returned goods being lost in transit. We would also recommend that you use a postal service that insures you for the value of goods that you are returning.
Please allow up to ten days for your goods to reach us.
Can I return an item I bought online to a store?
You cannot return items that were bought online to a Peacocks store.
Can I return Sale items?
Yes, all items purchased at sale prices online can be refunded.
Are there any items I cannot return for a refund?
Unfortunately, pierced jewellery products cannot be returned for hygiene reasons. swimwear may only be returned to us if the hygiene strip has not been removed.
Is the returns policy different for international orders?
Items may be returned to us within 14 days from the date of receipt for a refund. All return postage costs are the responsibility of the customer. Address your package to: Jane Norman International Ltd, Unit E, Caermawr Industrial Estate, Pentre, CF42 6EJ.
How long will my refund take to process?
Once you have returned your online goods by post to our warehouse, the item will be checked.
Once processed, a credit transaction will be made for the returned goods directly back to the debit, credit or charge card you used to pay for the items on your original order. Please allow up to 14 working days for the refund to show in your account. Please contact Customer Services on telephone number 029 2010 1487 (8.30am - 5.00pm GMT (Monday - Thursday), 8.30am - 4.00pm GMT (Friday)) if you have any queries.
Please allow 10 working days after our receipt of the goods for the credit to appear on your account.
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