How do I return my order?

Follow our step by step guide to returning your order both as a guest or as a registered member.

Please note – if you are currently logged in to your account but have placed the order/items that you are looking to return as a Guest, please ensure you log yourself out, as it will not allow you to complete the return details until you do so.

Guide on how to return my order as a registered member

Mobile Version

1. Visit the MY ACCOUNT page from the main menu

How to return guide

2. Visit the MY ORDERS page

How to return guide

3. Click the RETURN button on the order with the item(s) you wish to return.

How to return guide

4. Select the Reason to Return on the item you wish to return, then click the ADD TO RETURNS button.

How to return guide

5. Once the products you would like to return have been added to the Returning list ,click SUBMIT

How to return guide

6. Select the My Returns tab. Here you can download your Return Document with information on how to post your items back or return in store.

How to return guide

Desktop Version

1. Sign-in then visit MY ACCOUNT page

How to return guide

2. Selected the My Orders tab

How to return guide

3. Click the RETURN button on the order with the item(s) you wish to return.

How to return guide

4. Select the Reason to Return on the item you wish to return, then click the ADD TO RETURNS button.

How to return guide

5. Once the products you would like to return have been added to the Returning list ,click SUBMIT

How to return guide

6. Select the My Returns tab. Here you can download your Return Document with information on how to post your items back or return in store.

How to return guide

If you have a query regarding the Returns process, please read our Frequently Asked Questions.

Contact our customer support by visiting our Contact Page.

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