Returns & Exchange

Online Returns Policy

If you are not satisfied with your purchase, we will be happy to give you a full refund for goods returned within 28 days of you receiving your order.
For online orders delivered to a postal address, this policy starts from date of order was delivered.
For click and collect orders delivered to a store, this returns policy starts from the date your order was collected from your chosen store.

Please note:

If you placed an order online and paid using PayPal, Apple Pay, Gift Cards or Flexecash, items can only be returned for a refund by post. You can exchange your items in any Peacocks store.
Online orders that were placed in-store (your order number will start with a '6' or '7'), can only be returned to a Peacocks store. We are currently unable to accept returns for in-store orders by post.

All items being returned should be in the original packaging they were received in, unworn, unwashed and complete with their original labels. We reserve the right to refuse a refund for items returned that are not in a re-sellable condition. The return postage costs are the responsibility of the sender and we would always recommend using a method that insures you for the value of the goods you are returning

For details of how to return by post, click here.
For details of how to return to a Peacocks Store, click here.

If we have made a mistake on an item sent to you, or it is faulty or damaged, we will refund the delivery charge that you have paid to receive that item – unless it was sent to you with other items that you are not returning for any of the reasons above. If you receive an incorrect, faulty or damaged item, please contact us by e-mail at customercare@peacocks.co.uk or by phone at 0330 124 2185 (Monday-Friday 9am -5.30pm and Saturday 9am-1pm), we'll be happy to help.

For your Right to Cancel, please see the Contract and Contract Cancellation section of our terms and conditions. This does not affect your statutory rights.

What is your extended Christmas Returns Policy?

We have extended our usual limit for returns. Any full-price purchases made online or in-store between 22nd October 2023 and 10th December 2023, can be returned up until Sunday 7th January 2024. Sale items are not included in the Christmas returns policy extension. Items bought in-store are eligible for EXCHANGE only.

For any purchase made after 10th December 2023, this will then automatically revert back to our standard 28 day returns policy, and the option of a full refund or exchange.

This does not affect your statutory rights.

How do I return?

How to return your order (for both online and in-store) will vary based on what payment method you used. Below is a breakdown of our policy:

How did you place your order?	How did you pay?	Do you want a refund?	Do you want to exchange?
Online	Credit of Debit Card (Not PayPal or Apple Pay)	Return by Post or to any Peacocks store	Exchange in any Peacocks store
		Return by Post ONLY	Exchange in any Peacocks store

	Flexecash / Gift Card
In-Store	Credit or Debit Card	Return to a Peacocks Store ONLY	Exchange in any Peacocks store

	Flexecash / Gift Card

Returns by Post

You can return your item by post using any of the following:

Evri - For more details visit: evri.com/return-a-parcel/how-to-return-a-parcel

Evri Parcelshop or Parcel Locker Drop-Off.

Insert into package along with the items you wish to return, indicating the reason for return, ensuring to repack the items securely. Complete the sender's details section on the adhesive returns label and affix to outside of parcel.
Please visit www.evri.com/return-a-parcel and enter/select Peacocks in the box 'Enter your retailer's name*'. Click 'Return a Parcel' and choose your returns option
Take to your chosen ParcelShop/Parcel Locker. Please retain your 'proof of posting' receipt until you have received your refund.
Upon receipt of your items, your return will be processed within 14 days and we'll refund the card you paid with.

Evri Courier Collection from home

Insert into package along with the items you wish to return, indicating the reason for return, ensuring to repack the items securely. Complete the sender's details section on the adhesive returns label and affix to outside of parcel.
Please visit www.evri.com/return-a-parcel and enter/select Peacocks in the box 'Enter your retailer's name*'. Click 'Return a Parcel' and choose 'Courier Collection'
Please retain your 'proof of posting' receipt until you have received your refund.
Upon receipt of your items, your return will be processed within 14 days and we'll refund the card you paid with.

Royal Mail

Insert into package along with the items you wish to return, indicating the reason for return, ensuring to repack the items securely. Complete the sender's details section on the adhesive returns label on your returns slip and affix to outside of parcel.
Take to your chosen Post Office. For more information visit: postoffice.co.uk/branch-finder
Please retain your 'proof of posting' receipt until you have received your refund.
Upon receipt of your items, your return will be processed within 14 days and we'll refund the card you paid with.

The address for postal returns is:

PEACOCKS ONLINE RETURNS,
Peacocks Distribution Centre,
Heol Crochendy, Parc Nantgarw,
Treforest Industrial Estate,
Nantgarw
CF15 7QT

If returning by post, the return postage cost is the responsibility of the customer. We would always recommend using a method that insures you for the value of the goods you are returning.

Returning to a Peacocks Store

Returns to a Peacocks store are FREE. You can return item(s) to any Peacocks store.
Please ensure you have your packing slip from your parcel with you. This is your receipt and proof of purchase.
Your refund will be processed onto the original payment method used by the store colleague and you can expect to receive your refund usually, within 3-5 working days.

Please note:

Items bought online through a Peacocks store (your order number will start with a '6' or '7') can only be returned to a Peacocks store at this time.
If you made your purchase using PayPal, Apple Pay, GiftCards or Flexecash, we are unable to offer you a refund in store. We can offer you an exchange for items of equal or, greater value (upon payment of the difference.

PayPal, Apple Pay, Flexecash - Returns & Refunds

If you made your purchase using PayPal, Apple Pay, GiftCards or Flexecash, please ensure you return your items by post to receive a full refund. Please follow the details within the “Returns by Post” section above.

We are unable to offer you a refund in store at this time, but our store colleagues will be happy to offer you an exchange for items of equal or, greater value (upon payment of the difference).

For an up-to-date list of Peacocks stores, visit our store finder page here

Please note: All return postage costs are the responsibility of the customer.

Non-Returnable Items

For hygiene reasons, we are unable to exchange or refund underwear, health & beauty products which have been opened or unsealed, pierced products or swimwear where the hygiene seal has been removed.

We are also unable to refund gift cards

These conditions do not affect your statutory rights.

Returns policy for items purchased in a Peacocks store

If you are not satisfied with your purchase, we will be happy to offer an exchange or refund, if you return your item(s) to us in their original condition with a valid till receipt within 28 days of the original purchase date.

The date of return is detailed at the bottom of your till receipt. If you do not have a receipt an exchange or refund will not be given.

For hygiene reasons, we are unable to exchange or refund underwear; health & beauty products, which have been opened or unsealed; pierced products or swimwear where the hygiene seal has been removed. We are also unable to refund gift cards.

Unfortunately, we are only able to offer an exchange when returning items purchased using LOVE2SHOP vouchers.

This returns policy does not affect your statutory rights.

Lost the Original Returns Paperwork?

If you have lost the original returns paperwork you may still return your item as long as you know your order number. You can find this on your order confirmation or email.

By Post

If you no longer have the returns label please address the package to:

Peacocks Online Returns
Peacocks Distribution Centre
Heol Crochendy
Parc Nantgarw
CF15 7QT

Insert a sheet of paper into the package that you are returning, clearly stating the order number and the billing name and address. Please also write the order number on the top left-hand side of the packaging to help us to identify your parcel at our warehouse.

The return postage cost is the responsibility of the customer . We would always recommend using a method that insures you for the value of the goods you are returning. This does not affect your statutory rights.

In-Store

Please ensure that you have your order confirmation email with you when you return your item to a store. This can be a print out of the email or you can show the email on your phone. This is your receipt and proof of purchase.

Can I Return an Unwanted Gift?

Yes, you can, however to return an unwanted gift, you will need the receipt and proof of purchase from the original purchaser.

By Post

The original purchaser will receive all of the standard notification emails for any return or refund requested. If you request a refund, it will be made to the original payment card. We are unable to offer credit notes or an exchange for items returned by post.

In-Store

Unwanted gifts can be returned to your nearest store with the for an exchange only. Please ensure that you have the receipt and proof of purchase with you. This does not affect your statutory rights.

Will you send me confirmation when you receive my parcel?

Unfortunately, Peacocks is unable to directly confirm with the customer when we have received your returned items.

How long will my refund take to process?

Once your item(s) have been received by our warehouse, a refund will be processed back onto your payment method with 14 working days.

If you have not received the refund within 14 days or you have any queries, please contact us at customercare@peacocks.co.uk or by phone at 0330 124 2185 (Monday-Friday 9am -5.30pm and Saturday 9am-1pm).

If you have returned your item(s) purchased at www.peacocks.co.uk to your local Peacocks store, the refund will be processed whilst you are at the store and should drop back onto your payment card within 3-5 working days.

Can I obtain a refund on sale items?

Yes, all items purchased at sale prices online can be refunded.